Summary
Our refund policy offers a 30-day window for refunds or exchanges on regularly priced items, purchased directly from us. For purchases made through third-party or discount websites, please seek refunds through those respective platforms. We require proof of purchase to process refunds, and approval of requests are subject to our review. If you have any trouble receiving your refund, please contact us.
Refund Eligibility
Our refund policy is valid for a period of 30 days from the date of your purchase. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
In order to initiate a refund, we require a receipt or proof of purchase. Please contact us at .
Third-Party & Discount Website Purchases
Purchases made through third-party or discount websites, including but not limited to sites like Bookme.co.nz and Grabone.co.nz , are subject to the refund policies of those respective sites. If you wish to seek a refund for purchases made through these sites, please contact their respective customer support.
Refund Process
If your refund request is applicable under our policy, we will review it and notify you of the outcome. Upon approval, your refund will be processed and credited to your original method of payment within a specific timeframe.
Late or Missing Refunds
If you are expecting a refund and haven’t received it yet, we advise you to do the following:
- First, recheck your bank account.
- Contact your credit card company. Keep in mind, it may take some time before your refund is officially processed and posted.
- Next, contact your bank. They may be able to give you more information about the processing time for refunds.
If you’ve followed these steps and you still have not received your refund, please contact us at .
Sale Products
Please note that only regular priced items are eligible for a refund. Items purchased during a sale or at a discounted price cannot be refunded.
Exchanges
We also accept exchanges under certain circumstances. After reviewing your exchange request, we will inform you about its approval or rejection.
Please remember to have a legal professional review this policy to ensure it is legally sound and offers your business maximum protection.
