The trails take place in streets and public spaces. We endeavour to make all our trails accessible, but we might have the occasional stairs or obstruction that make accessibility difficult. Also, see the trail descriptions for trail-specific details.
If you are still in doubt, you can contact us.
All trails are played at your own risk. You need to ensure that you follow the rules of the road. Please be careful when crossing streets. If you have young children in your team, keep your eye on them.
Although the trails are intended to be fun for everyone, they might be too challenging for children on their own. For safety reasons, it is recommended that children younger than 16 be accompanied by at least one adult.
Yes, you can contact us to arrange a gift voucher. An online purchase option will be available in the near future.
Once you completed your purchase, your trail can be played within six months.
Yes! All trails are designed to encourage the locals to look beyond the obvious and for non-locals to explore a new place.
Our outdoor trails can be played in the rain or sunshine. Wear suitable clothes for the weather on the day that you plan to play. If the weather is not your fancy for the planned trail day, remember that all trails are flexible.
Yes, it can be extended by an additional six months. Please contact us if you wish to extend it.
For convenience, we removed our slots. For online trails, you can start anytime. For outdoor trails, we limit the starting times to make use of daylight. This is to prevent teams from playing in the dark. Please check the trail details on the trail page, we update the times according to the season.
Trails can be personalised to a limited extent. Get in touch if you wish to make the experience unique for your special event.
If there are any special offers or group discounts available, these will be advertised on the website and/or emailed to our subscribers.
Yes! Trails are designed to be clear, but if you are unsure about a clue, remember that you can request ‘help’.
In case your booking session timed out, please try again. Please contact us if you continue to experience issues.
Click on the “…Trails” link in the main menu. Choose a themed trail you would like to play. On the selected trail page, you will find a “Checkout” button at the end. From here follow the steps. Once you completed your purchase you will receive an email and SMS with the trail login link and Pin code.
Payments are taken, upfront, on the website using Visa, Mastercard, or American Express. Bookings are only finalised once payment has been received.
We don’t store any credit card information. We make use of Stripe. Stripe is well known and secure payment processing platform used by online businesses.
Redeem your voucher/coupon online by entering your coupon code on the checkout page. Please note that a voucher code can only be used once.
Our outdoor trails are designed to take you on a walking, clue-solving quest, of 1 to 3 hours. This is highly dependent on your group members, though. If you are a group of adults only or with older children, you may be able to finish sooner. If you are a family with toddlers or tweens, you know that there can be multiple meltdowns to take into consideration.
Have a look at the game details, as some of our games also allow for a break.
For Outdoor Trails, a maximum of 20 teams can play on any given date. This is to ensure that the experience is enjoyable for everyone and that locations along the trail do not become overcrowded. Each team will have its own unique login PIN code and the organiser of the day can stagger the starting times of the teams.
If you have any question that is not covered here, please contact us. We are happy to assist you.
The games involve a lot of walking. The closer you are to your due date, the less likely it is that you will enjoy it. But, it is totally up to you.
A minimum of one player and a maximum of six players can be added per trail. If there are more than six players per game, the experience is diluted as not each player can contribute to solving clues. Therefore, if you are seven or more players, it is recommended to divide into two groups as it allows everyone to be fully involved in the trail. Challenge each other and compare notes afterwards.
Our games are typically $20 per team. This is for a whole team of up to 6 players.
After purchasing a trail, you (the group leader) will receive a welcome email (and text) with initial instructions including a link to your game’s interface and a login PIN code to activate the trail. Follow the link and enter the PIN code. The first message in the game interface will prompt you to start the trail when you are ready.
Outdoor trails should be started in the recommended time range. Thus, a trail listed as ‘Starting times: Everyday 9:00 to 18:00’ can be played on any day and should be started within the specified times. The latest start time is based on the assumption that you will not take longer than the estimated duration (e.g. 2 hours) – however, if you wish to play at a leisurely pace or if your group includes children, start at least 1 – 2 hours before the latest start time.
Go to the trail page that you are interested in. Here you will see the running times. Online trails can be played anytime anywhere. Outdoor trails have a time range for the day within which you can start your trail. This is mainly to avoid playing in the dark.
After you have made your purchase, you will receive an Order Confirmation e-mail and a Game PIN email. If you provided a phone number, you will also receive an SMS with your trail details.
Check your Spam or Promotions folder if you did not receive any e-mails from us after finalising your payment.
Please contact us if your confirmation or Game PIN email is still missing, and you have been charged for the booking. Quote the name under which you have booked, the date, and trail you have booked.
Each trail has a unique start location and a secret end location. Upon booking a trail, the start location will be sent via e-mail. On your planned trail day, first, go to the start location, then activate your trail by following the link and entering your pin code. End locations tend to be within 5-10 minutes walk of a cafe, restaurant, or pub. Go celebrate your victory!
Our Online Trails can be played anywhere, even in the comfort of your own home.
This is completely up to you. You can choose any game or all of them.
All ages and all abilities can play the trails, however, not all areas are necessarily step-free and therefore, might not be easily accessible for wheelchairs/buggies. Upon booking a trail, read the details to ensure that the trail fits the physical abilities of all group members. Some trails include more walking than others, but generally, the average distance covered in a trail is about 2 kilometres.
